Shipping policy

We currently ship only to eligible addresses in Canada and the United States. Destination availability and shipping charges are confirmed at checkout.

Made-to-order processing

Our products are made to order. Unless a shorter period is clearly stated before purchase, we expect to place an accepted order with the carrier within 30 days. Any production or delivery estimate shown on a product page, at checkout, in an order confirmation, or in tracking information is an estimateâ€”not a guaranteed delivery date.

If we learn that an order cannot be shipped within a promised or legally applicable period, we will provide any delay notice, cancellation option, or refund required by applicable law. For U.S. orders, this includes the option to agree to a qualifying delay or cancel for a prompt refund where required.

Shipping charges, currency, and taxes

For an eligible one-item order, standard shipping is C$6.99 in Canada or US$4.99 in the United States. Standard shipping is automatically free when the cart contains two or more eligible physical items. The quantity rule applies across eligible items in the same cart; the items do not need to be identical.

Shipping charges and the transaction currency are displayed at checkout before payment. Taxes are calculated or disclosed through checkout as configured for the destination. Duties, brokerage fees, or other government charges are not included unless checkout expressly says they are.

Tracking and split shipments

Tracking information is provided when available after a parcel is dispatched. An order containing multiple items may arrive in more than one parcel, and separate tracking details may be issued.

Address accuracy and failed delivery

Customers are responsible for providing a complete and accurate delivery address. Contact aussieclothing.ops@gmail.com immediately with the order number if a correction is needed. We will try to help, but changes are not guaranteed after production begins.

If delivery fails because an address was incorrect or incomplete, the parcel was refused, or the parcel was not collected, we do not provide a free replacement or refund unless required by applicable law. If reshipment is available, the customer may be required to pay the new production and shipping costs in advance.

Delayed, lost, or damaged parcels

Carrier scans and delivery dates can be delayed by weather, peak periods, address issues, customs or government action, carrier disruption, and other events outside our reasonable control.

If tracking has not updated or a parcel has not arrived by the end of the latest delivery estimate, contact aussieclothing.ops@gmail.com with the order number. Please report the issue within 30 days after the estimated delivery date so we can investigate promptly. We will provide the remedy required by the circumstances and applicable law. Our partners' reimbursement rules do not limit customer rights.