Refund policy
Return, Replacement, and Refund Policy
Effective date: August 27, 2026
Each product is made to order. We therefore do not offer returns, refunds, or exchanges for change of mind, an incorrectly selected size or colour, or other customer preference reasons, except where required by applicable law. Please review the product description, colour, and product-specific size chart before ordering.
Nothing in this policy limits any right or remedy that cannot legally be excluded.
NO PHYSICAL RETURNS
We do not operate a general physical-return program. Do not mail an item to The Aussie Clothing Company, our production or fulfilment partners, the return address shown on a parcel, or any other address unless we first provide written authorization and case-specific instructions.
Claims are normally assessed from the order record and clear photographs, and eligible defects are ordinarily resolved without requiring the garment to be returned. An unauthorized shipment might be refused, discarded, or become unrecoverable and does not create a right to reimbursement of postage or a refund.
If applicable law requires a physical return for a particular remedy, contact us first. We will provide the return method and address required for that specific case and will cover return costs only where the law or our written authorization requires it. We will not publish or use a private home address as a general return destination.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Contact aussieclothing.ops@gmail.com within 30 days of delivery if an item arrives damaged, defective, materially misprinted, or different from what was ordered. Include the order number, a description of the issue, and clear photographs showing the item and issue, including the size label or packaging where relevant.
We may request additional reasonable evidence needed to assess the claim. Once the issue is verified, we will choose and provide an appropriate replacement, refund, or other legally required remedy. Where permitted by law, a replacement is our default remedy for a verified production defect or incorrect item when a suitable replacement is reasonably available. A refund is generally used when a replacement is unavailable, cannot reasonably resolve the issue, or is required by applicable law.
Where applicable law does not give the customer a specific choice of remedy, the choice of replacement, refund, or other resolution is ours. We do not provide both a replacement and a refund for the same affected item.
LOST OR MATERIALLY DELAYED ORDERS
If tracking has not updated or an order has not arrived by the end of the latest delivery estimate, contact us with the order number. Please report delivery issues within 30 days after the estimated delivery date so we can investigate promptly.
If an order cannot be delivered or shipped within a legally applicable period, we will provide the cancellation, replacement, or refund remedy required by the circumstances and applicable law.
SIZE, COLOUR, AND CHANGE OF MIND
We do not provide free remakes, exchanges, returns, refunds, or store credit because the wrong size or colour was selected, the customer changed their mind, the recipient did not want the item, or the customer preferred a different design, fit, or colour.
This exclusion does not apply where the item is defective, materially differs from its description or published size information, or applicable law requires a remedy.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if an order needs to be changed or cancelled. A request is not a cancellation. Because production may begin quickly, changes and cancellations are not guaranteed after an order is placed.
If we can stop the order before production begins, we may cancel and refund it to the original payment method. Once production begins, customer-requested changes or cancellations are not available unless required by law.
INCORRECT ADDRESS, REFUSAL, OR UNCLAIMED PARCEL
We do not provide a free replacement or refund when delivery fails because the customer supplied an incorrect or incomplete address, refused delivery, or did not collect a parcel, except where required by law. If reshipment is available, the customer may be required to pay the new production and shipping costs in advance.
REFUND METHOD AND TIMING
Approved refunds are issued to the original payment method. Banks and payment providers control how long a processed refund takes to appear. Shipping charges are refunded only when required by the circumstances or applicable law.
ABUSE AND FRAUDULENT CLAIMS
We may refuse a claim that is fraudulent, materially incomplete, inconsistent with the order record, abusive, or outside this policy, subject to applicable law. Repeated or unusual claims may require additional verification.
CONTACT
Send policy questions and claims to aussieclothing.ops@gmail.com. Include the order number whenever available.