Privacy policy

Effective date: August 27, 2026

This Privacy Policy explains how The Aussie Clothing Company ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or use our Shopify store, contact us, or place an order.

Information we collect

Depending on how you interact with the store, we may collect:

contact information, such as name, email address, telephone number, and billing or delivery address;
order and transaction information, such as products selected, order history, payment status, currency, and fulfilment details;
account information, if customer accounts are enabled;
communications and support information you send to us;
device and usage information, such as IP address, browser, device, cookie identifiers, and interactions with the store; and
information needed to prevent fraud, protect the store, comply with law, and resolve disputes.

Payment card information is processed by the applicable payment provider. We do not ask customers to send card security codes, banking passwords, or identity documents by email.

How we use information

We use personal information to:

operate and secure the store;
process payments and fulfil, deliver, and support orders;
communicate about orders, service messages, returns, and customer requests;
detect fraud, abuse, security incidents, and technical problems;
maintain records, enforce our terms, and comply with legal obligations;
understand and improve store performance and customer experience; and
send marketing only where permitted and where the recipient has consented or can lawfully be contacted.

You can unsubscribe from marketing emails using the link in the message. Transactional and service messages may still be sent when needed for an order or account.

How we disclose information

We disclose personal information only as reasonably needed to operate the business, including to:

Shopify, which hosts the storefront and processes store data;
our contracted production and fulfilment partners that produce and dispatch orders;
delivery carriers and address, tracking, or logistics providers;
payment processors, fraud-prevention providers, and financial institutions;
email, customer-support, hosting, security, analytics, and other operational service providers actually used by the store;
professional advisers, insurers, regulators, courts, law enforcement, or other parties when reasonably necessary to establish, exercise, or defend rights or comply with law; and
a buyer or successor in connection with a genuine business reorganization, sale, or transfer, subject to appropriate protections.

We do not sell personal information for money. We do not currently use customer personal information for cross-context behavioural advertising. If those practices change, we will update this policy and provide any controls required by law.

International processing

Shopify, our service providers, production and fulfilment partners, and carriers may process information in Canada, the United States, or other countries. Information processed outside your province, state, or country may be subject to the laws and lawful access requirements of that location.

Cookies and store preferences

The store and its service providers use cookies and similar technologies needed for storefront functions, checkout, security, preferences, and performance measurement. Where required, consent or privacy controls are provided through the store. Browser settings can also block or delete cookies, although some store functions may not work correctly afterward.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer support, fraud prevention, tax and accounting records, legal compliance, and dispute resolution. Retention periods vary by the type of information and applicable requirements.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information; withdraw consent; object to or restrict certain processing; or appeal a decision. These rights may be subject to lawful exceptions, identity verification, and record-retention requirements.

To make a privacy request, email aussieclothing.ops@gmail.com with "Privacy request" in the subject line. Do not send passwords, complete payment-card details, or identity documents unless we provide a secure and necessary method.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and services involved. No internet transmission or storage system can be guaranteed completely secure.

Children

The store is intended for adults making purchases. We do not knowingly seek to collect personal information directly from children. Youth products, if offered, are marketed and sold to parents, guardians, and other adult purchasers.

Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The revised version will be posted with a new effective date. Material changes will be communicated when required by law.